loading 0%

Terms & Conditions


Thank you for using the Jurni Online Booking Platform.

These Terms and Conditions (“T&C’s/ agreement”) constitute a binding agreement between you (the “User”) and Jurni and governs your access and use of the Jurni Online Booking Platform (“Jurni Platform”). The Jurni Platform offers an online venue that enables a Supplier (a natural person or legal entity) to publish, update and offer services such as accommodation, activities, excursions and events, etc. (“Supplier Services”). Users, like yourself, are able to search for, book and use the services offered from time to time. As the provider of the Jurni Platform, Jurni does not own, create, control, offer, manage, deliver, or supply any of the Supplier Services on the Platform. The Suppliers are solely responsible for their Supplier Services. Jurni is not a party to the contracts concluded between the Supplier and yourself as the User, nor is Jurni a real estate broker, insurer, organiser or retailer of any of the Supplier Services.

Furthermore, Jurni is not acting as an agent in any capacity for any User, except as specified in the Payment Terms. The relationship between Jurni and the Supplier are limited to the Supplier being an independent, third-party contractor, and not an employee, agent, joint entity or partner of Jurni for any reason, and the User acts exclusively on its own behalf and for its own benefit, and not on behalf, or for the benefit, of Jurni. Jurni provides marketing and intermediary services for the benefit of the User and for completeness is not a party to any contract concluded between the User and yourself. Jurni does not own the property/accommodation at which you choose to use, by virtue of this fact Jurni shall not be held liable in law for any direct, indirect or consequential damage(s) to any property at the premises, or persons utilising the Supplier Services howsoever arising.

Any recourse that you may have regarding the Supplier Services must be directed to the User concerned and you hereby indemnify and hold Jurni, its shareholders, directors, employees, agents and its affiliates and subsidiaries harmless from and against any claims, liabilities, damages, losses and expenses, including, without limitation, legal and accounting fees, arising out of or in any way connected with your breach of these T&Cs, the improper use of the Jurni Platform the Supplier Services, your interaction with any User, participation in any of the Supplier Services, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, your breach of any laws, regulations or third party rights.

All concerns regarding bookings and payments, overbooking and double booking, modification of confirmed bookings, damage to accommodations and disputes, non-arrival/ late arrival and dissatisfaction with the User Service must be directed to the User and will be resolved in terms of the policies/ processes of the User concerned. Kindly note that verified images are intended only to indicate a photographic representation of a User Service at the time the photograph was taken and are therefore not an endorsement by Jurni of any User or User Service. You may be required to register a Jurni account (“Jurni Account”) to access and use certain features of the Jurni Platform. If you are registering a Jurni Account for a business, organisation or other legal entity, you hereby represent and warrant that you have the authority to legally bind that entity and grant Jurni all permissions and licenses provided in these T&C’s. Kindly ensure that all information provided on the Jurni Platform is accurate and complete at the time of making a booking. Jurni shall not be liable for any incorrect information provided to Supplier when a booking is made. You are responsible for maintaining the confidentiality and security of your Jurni Account credentials and may not disclose your credentials to any third party. You must immediately notify Jurni if your credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorised use of your Jurni Account. You will be liable for any and all activities conducted through your Jurni Account, unless such activities are not authorised by yourself and are not otherwise negligent (such as failing to report the unauthorised use or loss of credentials).

You hereby authorise Jurni to store your payment method information and charge your payment method. If your payment method’s account information changes (e.g. account number, routing number, expiration date) as a result of re-issuance or otherwise, we may acquire that information from our financial services partner or your bank and update your payment method on file in your Jurni Account.

You are solely responsible for the accuracy and completeness of your payment method and pay-out method information. Jurni is not responsible for any loss suffered by you as a result of incorrect payment method or pay-out method information provided by you. The payment services used by the Jurni Platform may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services are subject to different terms and conditions and privacy practices which Supplier should review independently. Jurni is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services and the links to such services are not an endorsement of such services. The payment and pay-out method for Third-Party Services may involve the use of third-party payment service providers who may charge additional fees when processing payments and pay-outs in connection with the payment services. Jurni is not responsible for any such fees and disclaims all liability in this regard.

Jurni may restrict the availability of the Jurni Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance or upgrades that ensure the proper or improved functioning of the Jurni Platform. Jurni may improve, enhance and modify the Jurni Platform and introduce new Supplier Services from time to time.

Cancellation, Refund and Non-Arrival Conditions

If a User needs to cancel a booking, payments already paid will only be returned under the following conditions:

  1. Cancellation made 15 days or more in advance of arrival date = Full deposit refund;
  2. Cancellation made 14 days or less of arrival date = 50% of deposit refund;
  3. Cancellation made 48hrs or less of arrival date = No refund issued, full amount of booking due, save where the Supplier has elected to use its own terms and conditions to regulate its refund policy in terms of clause 6(c) of the Terms of Use Agreement. In this instance, the refund policy of the Supplier will apply.

Non-arrival guests, who are unable to attend or fail to attend for whatever reason will forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required. In the rare event we need to cancel your booking with a Supplier, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

No failure by the Jurni to enforce one or more of the provisions of these T&C’s shall constitute a waiver of any such provisions or of the rights of Jurni thereafter to enforce each and every term and condition of this agreement. If any provision hereof is held to be illegal, invalid or unenforceable for any reason, such provision shall be deemed to be pro non scripto but without affecting, impairing or invalidating any of the remaining provisions of this agreement which will continue to be of full force and effect. You hereby agree that this agreement shall be construed in accordance with South African law and the performance and enforcement of the rights and obligations contained herein shall be governed in terms of South African law prevailing from time to time, which shall be deemed to be the proper law of contract. You may indicate your consent to be bound to these T&C’s by assenting to same by way of a double click on the Jurni Platform.